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During check out please SELECT your correct shipping OPTION.
We pack up your order when you place it and book the courier as soon as payment shows up on our end.
We are just as eager as you are for you to get it! We all love “Vape Mail”!
Please note that all courier companies will only ship to physical addresses and will not accept PO Box addresses.
Shipping rates are all a FLAT RATE per order.
Please use your ORDER NUMBER as your PAYMENT REFERENCE to avoid delays.
STANDARD COURIER DELIVERIES
|NZ METRO areas Courier Tracked||
|1 – 3 business days
|NZ RURAL Courier Tracked||
|3 – 5 business days
Note: For delivery to the Hauraki Gulf Islands (such as Waiheke Island), Stewart Island or Chatham Island please contact us to obtain postage costs first.
FREE NZ SHIPPING ON PURCHASES OVER $100!
We process your order and book the courier the same day we receive payment.
Please be aware that online bank transfers sometimes do not come through the same day and our standard courier service has a 12pm cut-off time, so any payments we receive after that may be sent the following business day.
We will send you an email notifying you when your payment has been received and courier has been booked.
Deliveries in NZ usually occur within 2 business days once a courier is booked, but we cannot guarantee the courier’s delivery time.
Please be aware that if you place an order on Friday, even if we receive payment that day, couriers will not deliver on weekends. If you require urgent, overnight or weekend delivery please contact us and we can obtain a quote for you.
The Therapeutic Goods Administration (TGA) announced a decision that from 1 October 2021, consumers will need a valid prescription to import nicotine vaping products, such as nicotine e-cigarettes, nicotine pods and liquid nicotine. This means that when a consumer purchases the products online from an overseas supplier, they will legally require a prescription from an Australian registered medical practitioner.
PLEASE EMAIL A COPY OF YOUR PRESCRIPTION TO US WHEN PLACING YOUR ORDER. We cannot send your order without including the prescription.
Please note that all prices on the website are treated as $1 = AUD$1 to keep things simple for everyone and to avoid any FX fluctuations and factor in exchange rate fees. Payment from Australia is via bank transfer to a CBA account – so no international fees.
Due to issues we’ve had with a number of orders sent through NZPost / AusPost we have decided to only use DHL for orders being shipped to Australia as the only reliable shipper. We don’t want your shipments to go missing or take up to 3 weeks to get to you!
Shipping prices have increased substantially due to COVID, however we have subsidised the DHL courier fees to make it as affordable as possible for you.
|DHL Courier TRACKED||$29.95||2 – 4 business days|
DHL Courier TRACKED to the following countries:
Cook Islands, New Caledonia, Samoa, Tonga, Bangladesh, Cambodia, China, Hong Kong, India, Indonesia, Japan, Korea, Laos, Malaysia, Pakistan, Philippines, Sri Lanka, Thailand, Vietnam
(Please check that you are allowed to import vape products before ordering, we are not responsible for this.)
|$39.95||2 – 6 business days|
|NZ Post TRACKED to other countries
(please contact us to confirm)
|$34.95||7 – 21 business days|
Customers are responsible for ensuring the products they order can be lawfully imported to their destination country. Customers are responsible for payment of any import taxes, customs duties and fees that may be levied by the destination country. Customers are responsible for ensuring there are no restrictions on them importing vape products into their country.
If the goods you receive are faulty, we will replace or refund those goods if you contact us within 30 days of purchase. We are committed to only selling the best quality products and fully back everything we sell, so usually cover all our products under warranty for 3 months, IF they haven’t been dropped or been damaged or user error. Please read our Returns & Exchanges policy for more information.