NEW ZEALAND

Payment received before 12pm courier cut off

OPTION

COST

DELIVERY TIME
NZ METRO areas Courier Tracked

$4.95

1 – 2 business days
NZ RURAL Courier Tracked

$6.95

3 – 5 business days

Note: For delivery to the Hauraki Gulf Islands (such as Waiheke Island), Stewart Island or Chatham Island please contact us to obtain postage costs first.

FREE NZ SHIPPING ON PURCHASES OVER $100!

AUSTRALIA (Payment via Bank Transfer only - Polipay is for NZ only)

Please note that all prices on the website are treated as $1 = AUD$1 to keep things simple for everyone and to avoid any FX fluctuations and factor in exchange rate fees. Payment from Australia is via bank transfer to a CBA account – so no international fees.

Due to issues we’ve had with a number of orders sent through NZPost / AusPost we have decided to only use DHL for orders being shipped to Australia as the only reliable shipper. We don’t want your shipments to go missing or take up to 3 weeks to get to you!

We have subsidised the DHL courier fees to make it as affordable as possible for you.

COURIER COST DELIVERY TIME
DHL Courier TRACKED $24.95 2 – 4 business days

WORLDWIDE

OPTION COST DELIVERY TIME
DHL Courier TRACKED to the following countries:
Cook Islands, Fiji, New Caledonia, Samoa, Tonga, Bangladesh, Cambodia, China, Hong Kong, India, Indonesia, Japan, Korea, Laos, Malaysia, Pakistan, Philippines, Sri Lanka, Thailand, Vietnam
$39.95 2 – 6 business days
NZ Post TRACKED to other countries
(please contact us to confirm)
$34.95 7 – 21 business days

 

During check out please SELECT your shipping OPTION.

We pack up your order when you place it and book the courier as soon as payment shows up on our end.

We are just as eager as you are for you to get it! We all love “Vape Mail”!

Shipping rates are all a FLAT RATE per order.

We process your order and book the courier the same day we receive payment.

Please be aware that online bank transfers sometimes do not come through the same day and our standard courier service has a 12pm cut-off time, so any payments we receive after that may be sent the following business day.

We will send you an email notifying you when your payment has been received and courier has been booked.

Deliveries in NZ usually occur within 2 business days once a courier is booked, but we cannot guarantee the courier’s delivery time.

Please be aware that if you place an order on Friday, even if we receive payment that day, couriers will not deliver on weekends. If you require urgent, overnight or weekend delivery please contact us and we can obtain a quote for you.

ALL INTERNATIONAL ORDERS

Customers are responsible for ensuring the products they order can be lawfully imported to their destination country. Customers are responsible for payment of any import taxes, customs duties and fees that may be levied by the destination country.

RETURNS

If the goods you receive are faulty, we will replace or refund those goods if you contact us within 30 days of purchase. We are committed to only selling the best quality products and fully back everything we sell, so usually cover all our products under warranty for 3 months, IF they haven’t been dropped or been damaged or user error. Please read our Returns & Exchanges policy for more information.